Shipping Policy

At Heat Wave Visual, we engineer our gear to withstand extreme conditions while ensuring your shopping experience is as precise as our Z87+ certified eyewear. Below you’ll find all mission-critical details about our shipping protocols and return procedures.

SHIPPING DEPLOYMENT

SHIPPING OPTIONS

We offer two deployment methods for your gear:

• Standard Tactical Transport: Via DHL or FedEx
  • Delivery in 10-15 business days after shipment
  • Flat rate: $12.95
• Free Reconnaissance Shipping: Via EMS
  • Delivery in 15-25 business days after shipment
  • Available for orders over $50

Note: Some regions (particularly parts of Asia and remote areas) may experience extended delivery times or may not be serviceable. Contact our command center if you need confirmation about your location.

RETURN MISSION PROTOCOL

While we build our gear to last, we understand that sometimes tactical adjustments are necessary. Our no-hassle return policy gives you 15 days from delivery to request a return or exchange.

NON-RETURNABLE ITEMS

These mission-critical items cannot be returned for hygiene/safety reasons:

• LENSES: Custom-cut or prescription lenses (including our LAZER FACE technology)
• STICKERS & DECALS: Once applied, they’re permanent like our commitment to quality
• PERSONALIZED ITEMS: Custom-engraved gear (with the precision of our INTERCEPTOR line)

RETURN PROCESS: 3-STEP DEPLOYMENT

STEP 1: INITIATE REQUEST

Email our command center at [email protected] with:

• Your order number
• Item(s) for return/exchange
• Reason for return
• Preferred resolution (refund or exchange)

Subject: Return/Exchange Request – Order #[Your Order Number]

Body Template:

Dear Heat Wave Visual Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return: [Product Name(s), SKU if available]

Reason: [Brief explanation]

I prefer: [Refund to original payment method / Exchange for (specify product if known)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

STEP 2: AWAIT INSTRUCTIONS

Our team will respond within 24-48 hours (faster than our Express Track shipping) with:

• Return authorization
• Shipping instructions
• Return address (location depends on your region)

STEP 3: SHIP IT BACK

Pack items securely in original packaging (like we protect our SAFETY EYEWEAR) and include:

• Completed return form (provided with authorization)
• Copy of your order confirmation

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

FUNDS RECOVERY PROTOCOL

Once we receive and inspect your return:

• Processing Time: 3-5 business days (with same efficiency as our QUATRO adjustable temples)
• Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)
• Timeline: Allow 5-10 business days for bank processing after we issue refund

For exchanges, we’ll ship your new item within 1-2 business days after return approval.

SPECIAL CASES

DAMAGED/DEFECTIVE ITEMS

If your gear arrives with manufacturing defects (rare as flaws in our APOLLO collection):

• Contact us immediately with photos
• We’ll cover return shipping
• Expedited replacement shipping

INTERNATIONAL RETURNS

For orders outside the U.S.:

• Return shipping costs are customer’s responsibility
• Customs forms must be marked “RETURNED GOODS” to avoid fees
• Allow extra time for international processing

CONTACT HQ

For urgent return assistance (like you’d need for our FUTURE TECH support):

• Email: [email protected]
• Mail: Attn: Returns Department, 4758 Hidden Meadow Drive, Deering, US 58731