Welcome to the Heat Wave Visual FAQ, where we answer all your burning questions about our high-performance eyewear and gear. Whether you’re a motocross warrior, industrial professional, or just someone who demands the best in protective eyewear, we’ve got you covered.

PRODUCT QUESTIONS

What makes Heat Wave Visual eyewear different?
Our gear is engineered for extreme conditions, with Z87+ certified frames that combine military-grade durability with street-ready style. From our limited-edition LAZER FACE collection to our industrial-strength SAFETY EYEWEAR, every piece undergoes rigorous testing to ensure it can handle whatever you throw at it (literally).
Do you offer prescription lenses?
Currently, our LENSES and SUNGLASSES collections are non-prescription. However, many of our frames can accommodate prescription inserts – contact our crew at [email protected] for specific recommendations.
How do I choose between APOLLO, QUATRO, and SUPERCAT models?
APOLLO is our flagship performance line with maximum airflow, QUATRO offers versatile all-terrain protection, and SUPERCAT combines sleek styling with industrial strength. Check each product’s specs for lens technology and frame features that match your adrenaline needs.

ORDER & SHIPPING

How long does shipping take?
We offer two battle-tested shipping options:
Express Track (Standard): 10-15 days via DHL/FedEx ($12.95) – faster than an avalanche response
Endurance Route (Free): 15-25 days via EMS (free on orders over $50) – perfect for planned missions
All orders undergo 1-2 days of warrior-proof quality control before shipping.
Do you ship worldwide?
We proudly serve our global action tribe from California to Dubai! However, some Asian and remote regions are excluded due to logistics constraints. If you’re unsure about your location, email our crew before ordering.
How is my order packaged?
Every order gets military-grade packaging (okay, maybe just really secure boxes) to ensure your limited-edition gear arrives as pristine as it left our facility. We treat your gear like we’d treat our own – because we know your adventures don’t tolerate defects.

PAYMENTS & ACCOUNTS

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal. Your payment information is processed securely – we take protection as seriously as our Z87+ certification.
Can I change my order after placing it?
Orders enter our quality control process quickly (we move at adrenaline-fueled speeds). Email [email protected] immediately with your order number – if it hasn’t entered the “Gear Inspection” phase, we might be able to adjust it.

RETURNS & WARRANTY

What’s your return policy?
Our ironclad promise: 15-day no-fault returns from delivery date. Items must be unworn with original packaging (tags can be removed – we’re not monsters). For limited-edition drops like LAZER FACE or collabs, please check individual product pages for specific policies.
How do I initiate a return?
Email our battle-ready crew at [email protected] with your order number and reason for return. We’ll respond faster than our safety eyewear stops projectiles with instructions.
Do you offer warranties?
All our eyewear comes with a 1-year warranty against manufacturing defects. For industrial/professional use, we recommend our SAFETY EYEWEAR line which meets ANSI Z87.1 standards. Abuse and extreme sports damage aren’t covered – these shades are tough, but they’re not indestructible.

STILL HAVE QUESTIONS?

Our crew stands ready to assist thrill-seekers and professionals alike. Contact us at [email protected] – we respond faster than our APOLLO collection sells out.

Heat Wave Visual HQ:
4758 Hidden Meadow Drive, Deering, US 58731